FAQ
Services
- Q. What time is check-in and check-out?
- A. Check-in is at 15:00. Check-out is at 11:00. (Times may differ depending on stay plans.)
- Q. Can the hotel look after my luggage before check-in and/or after check-out?
- A. Yes, we can take care of your luggage at the Front Desk.
- Q. What if I arrive later than the check-in time?
- A. Please inform us beforehand if your arrival time will be delayed. Although there is no closing time, the hotel entrance will be locked from 23:00 for security reasons. The staff will unlock the entrance via intercom for guests who have not checked-in. Guests who have checked-in may unlock the entrance with their card keys.
- Q. I would like to send my luggage in advance.
- A.
From April 20, 2020 on, please send your luggage addressed to the hotel Front Desk. Also, please be sure your luggage clearly specifies the following information: “staying guest name”, “reservation name” and “check-in date”.
* Luggage delivery will not be accepted prior to April 19, 2020.
* We can not store any cash, valuables, fragile articles or articles requiring any thermal/humidity management.
* We will not accept any C.O.D. luggage. - Q. Can I use a domestic delivery service from the hotel?
- A. Yes, courier service arrangements can be made at the Front Desk. Packaging materials such as cardboard boxes and plastic covers are also available. (Subject to additional fee.)
- Q. Are pets allowed in rooms?
- A. No, pets are not allowed to stay at the hotel. * However, we do allow service dogs (guide dogs, assistance dogs, hearing assistance dogs).
Rooms
- Q. Are there non-smoking rooms? Are there rooms where smoking is allowed?
- A. All guest rooms are non-smoking rooms. There is a smoking area located on the 2nd floor lobby. (For staying guests only)
- Q. Do you have wheelchair-accessible rooms?
- A. Yes, we have universal rooms. There is a spacious floor layout and wheelchair-accessible bathroom.
- Q. Is there Internet connection in the rooms?
- A.
Yes, free Wi-Fi connection is available in all guest rooms.
* Please note cable LAN is not available. - Q. Do you have toiletries and travel amenities?
- A. Yes, the following are available; Sleepwear, towels, shampoo, conditioner, body soap, body towel, cotton pads, cotton swabs, razor, hair dryer, hair brush, toothbrush.
- Q. Do you have toiletries and travel amenities for children?
- A. Yes, we have sleepwear, toothbrushes and slippers for children.
- Q. Are baby beds available?
- A.
Yes, we have baby beds available for free. However, there are only a limited number of beds. Please notify us in advance if you require a baby bed.
* Limited to infants under 1 year of age. - Q. What rental items are available?
- A. Rental items available for use free of charge include trouser pressers, Blu-ray players and clothes irons.
Facility
- Q. Is there a laundromat in the hotel?
- A. Yes, there is a laundromat located on the 2nd floor lobby. (For staying guests only)
- Q. What kind of facilities are available?
- A. There are vending machines (regular and alcoholic beverages, etc.), an ice machine and microwave oven available on the 2nd floor lobby. (For staying guests only)
- Q. Is there a restaurant in the hotel?
- A. Yes, there is a restaurant on the 1st floor.
- Q. Does the hotel have a wedding hall, banquet hall, meeting room?
- A. No, we do not have hall venues for weddings, banquets or meetings.
Reservations / Payment
- Q. Is breakfast included in the room rate?
- A. The charge for breakfast will differ depending on your stay plan. For further details, please inquire when booking.
- Q. Can I combine discount offers?
- A. No, we do not accept combined discounts.
- Q. What are the room rates for children?
- A. For each bed, a single child under 6 years of age may stay for free if the child is sharing the bed with a parent.
- Q. Can I use a credit card for payment?
- A. Yes, we accept the following cards: JCB, VISA, UC, DC, American Express, NICOS, MasterCard.
- Q. Is there a cancellation charge?
- A. Yes, a cancellation charge will incur from the day prior to the reservation date as follows: 100% for NO-SHOW, cancelling on the day, cancelling the day prior.
Membership
- Q. Do you have a membership system?
- A.
Yes, we are part of the “JR Hotel Members” membership organization which provides members with various benefits and discounts at JR Hotel Groups in the Eastern Japan, Kyushu, Tokai and Okinawa areas.
There is no membership fee or annual fee required.
JR Hotel Members
Access
- Q. Where is the nearest train station?
- A. R Kamakura Station (east exit) is nearest, and a 2-minute walk from the hotel.
- Q. What is the transit route from Tokyo Station?
- A. Please take the JR Yokosuka Line to JR Kamakura Station. It takes approximately 59 minutes.
- Q. What is the train route from Shin-Yokohama Station?
- A. Please take the JR Yokohama Line to JR Yokohama Station. Change trains and take the JR Yokosuka Line to JR Kamakura Station. It takes approximately 37 minutes.
- Q. Do you have a parking area?
- A. Yes, we have a parking area for staying guests (2,000 yen per night / available by reservation only). As there are only a limited number of lots available, please let us know in advance if you plan to arrive by car.
If the hotel parking lot is full, please use the coin parking lots (coin-operated car parks) nearby. Please note, parking fees vary according to each coin parking facility. Also, the hotel does not allow parking for two-wheeled vehicles.